******** out of my MONEY

On September 28, 2023 I made a booking at a property managed by Pearce Property Managers, on the Booking.com site, and as a Booking.com member I got discounted rates.

I booked the property without seeing the additional tax amount payable. After payment was done, I got confirmation from my bank of the amount deducted, and immediately tried contacting Pearce on **********, with no contact made after various Attempts. Booking.com also attempted to contact them via phone and email, with no response on the day.

I then went ahead with the cancellation request, and part of a message popped up that the request will be sent to the property manager who might be able to assist with the discounted rate.

The cancellation however went through and thereafter no-one was able to assist.

When speaking to Pearce Property managers via whatsapp eventually they advised that booking.com will have to process the full refund, and when speaking to booking.com they advised that Pearce will have to give confirmation of the full refund. This was confirmed via Whatsapp and I have proof of this, attached below.

I need the regulatory Ombud to step in and assist.