***** or cyber attack - no refund to date

I was a victim of cyber attack on Booking.com website for 2 transactions of R9,760.84 on the 09 November at 19h32. These transactions originated from a message I had received from my upcoming booking. I contacted the resort and they immediately told me that you were under a cyber attack and the message was not from them. I went back to the booking app and there was a message to the effect that you are not cancelling any bookings and did not request any payments or card details to be updated.

The resort also advised that they were under a Cyber attack, and attending to the issue, and now I am being referred to Booking.com for the refund. I have tried contacting Booking.com and they have either disabled their customer services and they have removed all the messages I have been sending to them regarding the ***** incident. I have lost R21,000 due to the cyber attack incident on either the resort website or booking.com website.

The frustrating thing is that now all of a sudden Booking.com has messages about cyber ***** after the fact and nothing has been communicated to me about recovering my money. I hold both Booking.com and the Resort liable for my loss. Advise on the process to be followed to claim my money, from either Resort cyber insurance or Booking.com. Thank you.