Not helping the clients in any way.

We had a situation with our host that was a no show. We arranged a new time of meeting via the telephone and our host agreed with it. When we arrived at our apartment in Rome, our host wasn't there.

We informed booking.com of the whole situation, but they said they can't do anything and that the host listed us as a no show. The host said that she can only give us 50%, but WE DIDN'T EVEN STAY THERE SO WHAT ARE WE PAYING FOR THEN? We have proof of the call records made to the host and pictures that we were in fact in front of the apartment.

They chose the supplier above the clients and therefore we will never make a booking through booking.com again!