None existent customer care for hosts. After 12 phone calls each not less than 20 mins hold time I still haven't been help. The worst customer service for hosts ever!!! After getting asked 7-10 security questions they won't even get a supervisor to talk t

The worst customer support for hosts ever. I have been calling for 4 days since my guest checked in and I am struggling to charge their card. Each time I call booking, I have been on hold for more than 20 mins, now I don't bother asking then to call me back because they have **** to me each time that they will call back ,or if they call, when I answer they hang up. Maybe so in their system it registers that the a call was attempted. I then end up having to call,either way, to get zero service. even after getting asked 7 security questions, each time they say they must ask before calling back or getting a supervisor which never happens. I am sure there are notes on my file because it is now their excuse to get rid of my call to say to that they must call back even when I don't request so. they say cannot say anything to me unless they are talking to me on my registered number. I asked them to call back on more than four occasions and they keep hanging up when they do call, that is if they even call at all. the last time I spoke to an agent and refused to get off the call they said that I should contact my point of sale provider regarding the virtual card booking issued, which does not make sense because I tried two point of sale providers, and in both instances the card was not charged there was an error in the sea contact the card issuer, in this case, booking.com who provided the virtual card, which we are on able to charge. nothing is changed about how we take payments as this is the same way we been taking payments the whole year, but for some reason this time the payment is not going off, and our guest has stayed 5 days already, and we paid for electricity and water for the same guest, but we cannot access the funds and we are actually in arrears to pay our bills because of this, and to make things worse, I have call recordings for each time I called booking.com, but they seem unbothered by it even after I told them I'm recording. I am going to take it further on social media if this is not addressed soon as well as the ombudsmen. Each time I asked to speak to a supervisor they are always busy, and every time the agent pretends they're going to call back or get the supervisor they ask me security questions then after finishing security questions they say they need to call on my registered number which they do not do. This is unacceptable daylight *******. For hosts booking.com seems not to care at all