Non-responsiveness from the Booking.com customer service

Be careful of the festive season ****mers loading properties on Booking.com because the customer service won't respond or even try assist you in lodging a complaint against the property.

So long story short I booked an apartment via booking.com and when the property wasn't answering my messages about how I will get the key or access the property I tried to cancel the booking. But because of the terms and conditions I asked for the cancellation fee to be waivered. We then contacted the property directly and they promised to assist. I was skeptical but still stayed on their case. They eventually asked that we modify the dates which we did. They still didn't accept that.

So I asked the customer service to intervene but I have just been getting automated responses that they'll respond after 24 hours. It has been multiple 24 hours and nothing has been said or done o assist me.

I cannot believe that this is my experience with Booking.com. I am disappointed and utterly shocked to say the least.

Never book with Booking.com unless the property has been there for a while.

Wow wow wow!!!