No refund when their suppliers do not abide to Covid protocols.

Very disappointed. They don't screen their suppliers, and do not take responsibility for cancellations. We were booked in to Harmony guest house in Nelspruit. When we arrived there, they had no Covid 19 protocols in place. The owner refused to wear a mask, and also refused to divulge when the room was last sanitized. We could not stay there as it was a massive health risk. Booking.com refused to refund us, saying we have to get it from the owner ourselves, but he also refuses. Last time booking.com