No Recourse or assistance in RSA when with Booking .com

As a booking engine , they are market giants via their holding company which has also Agoda, Priceline, Kayak and other 's in the market place , so why they unlike other online booking engines / suppliers, they do not have a in-country office- 24 Hrs. contact service for booking problems accessesable to both client and their client suppliers( accommodation ) is incomprehensible . Having been a supplier ( "partner "in their words) for + 20 years , we have for +90 days have been unable to reach any o9ne other than the alternate "help-Sic " desk , which informs they see the issue and apologies as the error seems to be on booking .com side , they will investigate in 5-10 working days , then nothing until one lodges an other complaint and again same answer for now over 90 days !!!! Remember as an as an prime example - last monthys vist to Rome, where there was an error by their competitor web site on our booking identified on arrival at Hotel , one call from the hotel and they rectified on line with hotel management immediately... Beware , that option does not exist when going with Booking .com - and i am a accommodation " Partner" of theirs .