No customer service, and "don't care" attitude!

I'm very unhappy with this company, we booked a vehicle from Woodford Carhire in February. We have booked from woodford in the past and had no problems, but for some reason this time could not get the vehicle because they refused to accept my business card. the same business card they accepted the previous time. So we did not get the vehicle. Now booking.com refuses to refund us the money for the booking, because of their terms and conditions, but how does that make sense when the company accepted the card in the past, and a business card is treated like a credit card. I have had to go to my lawyer now to get the money refunded. Because this company is in the UK, they treat us South Africans like ****.

I do not trust Booking.com, and I am warning everyone to be careful of this company as they do not care about you as a customer as they are far to big and are above the law.