No communication from Booking.com and Nata Lodge, Botswana

No communication with regards to bookings, i did book a tent at Nata Lodge through booking.com and i innitially required 1 x tent for 2 x guest, when my booking confimation came through it show that only one guest with 1 x tent, i changed the booking added a second guest and the booking changed to 2 guest with two tents, i don't require 2 x tents, i try to book 1 x tent with 2 x guest as the unit allowed 2 x guest as the unit consist with 2 x single beds, when i try to cancel, the 1 x tent i don't need, no all of a sudden there is a cancelation fee, but the booking system with booking.com is not clear with the booking procedure, i emmediately try to solve the issue with the booking since 07h47 the morning when i booked the unit, to get some answers i even emailed booking.com aswell as the resort themself with no communication whatsoever. i also asked them if the guest can braai at the lodge and if they do have such facilities and they just don't answer me, this is very bad service