No communication

I have always used the portal to make bookings, but lately there is no option to contact them directly should any problem arise, regarding the booking. There are only FAQ ,s which are not solving my problem. Why can I not email them directly like before? One of the issues that I have , is that the suggested tariff for the accommodation differs from the price that are eventually quoted to me, which is way more than the special rate on the ad. Really, this is no longer a viable option to book accommodation.