NO COMMUNICATION AND NO REFUND AFTER A YEAR

On the 09th December 2018 we made a booking at a villa in Western Cape, the property contacted us directly saying they don't accept credit cards and we should pay directly into the account which we did an amount of R43 188.00, after the booking was confirmed we could still see that the property is still vacant which that alarmed us to contact booking.com and they never gave us a concrete answer. I’ve sent various queries regarding this and no one has come back to me regarding this matter, I’m very saddened and disappointed in how you they are handling this matter as if I don’t matter or I’m not a client, I spoke to various consultants but no one gets back to me, I paid a hefty amount for that house and my family was ****** of a beautiful vacation. It's been over a year without a refund and communication and it's worse because yo can't call them but you can only email but they don't respond real time.