No Business Ethics at All, Foolish , Money Hungry Business People with no Customers in mind

My husband booked a room from Alpine Swift Trails High Altitude via Bookings.com. On the website the place shew that it was in Barkly East however when we got to Barkly East in the morning after driving the whole night from Cape Town,we enquired from the owner about directions to Alpine Swift Trails High Altitude.She informed us that the place was 64 km from Barkly East town and the road is gravel road and she informed us to get there we will require a car which is higher like a 4x4 eitherwise if it is a small car , we are subject to have tier bust. We therefore requested cancellation since we could not risk n drive an Audi A4 in gravel road ,tired in early hours of the morning in a place we have never been before. She refused based on her accommodation policy but Bookings.com cancelation policy read , we can get 50 % of the booking fee should we cancel. When we contacted Booking.com they also could not help us to get atleast 50% of our money back bcz we did not manage to get to the facilities due to high risk not just to the car but to us as well. Booking.com and Alpine Swift Trails High Altitude has shown a very Poor Customer Service , Customer Exploitation since the money is with them already and Extremely Bad Business Ethics! We are very disappointed specially at Booking.com ! they down graded their service for a lousy R1300. Willing to risk people’s lives for money!!! this time of the year when people are dying in roads ! How unthoughtful!!! and selfish!!