NEVER USE BOOKING.COM

My flight was changed and cancelled by the airline, so I requested a refund through them on 1 April 2025. They said it would be sent to the airline and that the entire process should take about 15 days (meaning I should have received my refund in 15 days). After that? NOTHING. NO UPDATES.NO COMMUNICATION. Just complete silence.

Fast forward to 29 April, and after chasing them down, I find out the refund was ONLY SUBMITTED on 22 April — three weeks late. No reason given. No apology. No confirmation. Just a vague “wait longer.” I understand that there were public holidays between this, BUT THE first holiday was ONLY ON 18 APRIL2025, WHY WAS NOTHING DONE UNTIL THEN?? This wasn’t a delay — it was blatant neglect and a total lack of accountability.

And when I asked to escalate the issue? They hung up on me. FOUR TIMES. Yes — four separate calls cut off the MOMENT I ASKED FOR A MANAGER.

Now it’s the end of the month, and I’m still without the refund — unable to make important payments — because they can’t be bothered to do their job or communicate.

Disgusting service. Shocking treatment of paying customers. NEVER EVER BOOK WTH THEM.