Never stayed at property

I never stayed at this property. Booking was done in error; therefore the request to my bank when they phoned me not to authorize the transaction. The printout from booking.com clearly states that the credit card transaction was declined when Hotel Ancora tried to charge my account on 22 February 2019. The note on the site mentioned that I have 24 hours to update my credit card details to guarantee my stay. I did not update the information and therefore me view is that the reservation could not be finalized and makes the transaction null and void.

According to the information provided by booking.com; Hotel Ancora tried to charge my account on 22 February 2019. Only on the day ‘we had to book in’ i.e.11 May 2019 Hotel Ancora debited the account with R 1 758, 85 without us booking in at the property?