Never ever book with Booking.com

This is nightmare for me booking an accommodation with Booking.com , Never before and Never again experience I had. I booked a stay with you Booking.com for 4 days with Kids and family and when I reached the Hotel on the check in day around 20:30 PM .Simply declined the Property owner , we have not received any request from Booking.com. Even you have booking confirmation and payment proof.After that we called the Booking.com customer service more than 6 times . They just simply listening and Disconnecting the call without providing any service. After disconnecting, there is no inquiry call to the customer for their well being at night 21:00 PM , No other hotels are not allowing to provide accommodation at that time.As the closing time is 10:00 PM .This is happened few days back still now there is no explanation or inquiry call from the Booking.com , next day Received an email booking has been cancelled and funds has been refunded. Because of Booking.com I paid 15k RAND for 3day , We planned for 4 days but due to unavailability we ended up with 3days

Ivan tried to help us but late night he asked to us to go some other accommodation , But there is no confirmation about check in at that time weather the property will allow or not , If we haven't find the Hotel in time we have to stay on road with Kids whole night. This is why people are preferring to book with Airbnb instead of all other sites. I learn my mistake by booking a hotel with you guys . At least I expected a return call from Booking.com but they never did and they never going to happen , I did chat with few member via Live chat they simply saying we will take a strict action against the property guys,

But funny party is today I checked the booking - property is listed on top of all other properties - This is the gratitude you are showing to the property owner instead to the customer