Need my refund!

I made a booking more than two weeks ago, I paid for it and immediately cancelled because when I got to the hotel, it was too scary for me to sleep there. I then booked elsewhere. I still had a free cancellation and was told that I was refunded and the money would reflect within 7-12 working days. I’m still waiting till date and they are not answering my messages. Don’t even try to book using them!!