Mrs S Pandit

Dear Booking.com Support Team,

I am a property owner with no support from the booking.com team.

I would like to rate them a minus for customer service. Their AI bot is pathetic, as well as their online system.

I am writing to formally complain about an outstanding payout that has still not been received.

A booking was made on the 24th December 2025 for my property, however the payout has not yet reflected, despite the invoice indicating that payment was due on the 17th January almost one whole month later. It is over a month and no one can answer me or give me a valid reason for payout not taking place.

As of today, there has been no payment received, and no communication explaining the delay.

There is no escalation process, and no one to properly assist.

If extended delays in payouts are standard, please advise accordingly, as I will need to reconsider continuing to list my property on your platform under these conditions.

I look forward to your prompt response and resolution of this matter.

I have been calling them constantly, and emailing them, I look forward to resolving the issue and having my money paid out.

Thank you, Shanaaz Pandit