Money Money deducted for booking but the booking wasn’t successful - zero confirmation

I must start by saying I love Booking.com, they have never disappointed me and I have used them countless times. However this time around I am so frustrated, so disappointed in how they have handled my query, I have tried the customer service centre and that has brought no joy.

I made a booking and they took the money but gave me no confirmation. The booking wasn’t successful but the money left my account.

Can I have my money refunded please.