Money **** and no Professionalism

a booking was made on saturday 12 july. at seebreeze 301 - upon getting to the place at about 3pm they told us the property has no lights and we called the owner of the place - he said that it shouldn’t have been advertised due to this- the owner of the place was really helpful . my issue is with the disgusting service from booking.com easily deducted funds but told us they can only compensate for 400 extra and mind this - this took place from 3pm till 7pm we were on the phone with your consultants . all who can’t speak properly and have no empathy. we drove down 3 hours from our home to be closer to our family for help with our baby being sick . my child was trapped in a car because we had no place to stay with a temperature of 40 degrees and we had to use the extra money we had for meds because she was unsettled. the problem was that booking.com a woman of many mary told us that they can’t pay and we must and they will compensate us. they made me so angry and they were so unhelpful they even told us they’ll find a booking for us so we waiting 2 hours and they sent a link with the filters on booking.com i actually gathered that anyone gets hired based on the level of intelligence. who will compensate for our drive back and our payment to a new hotel and the lost funds and fuel and baby’s meds and inconvenience .

how will this be rectified because no one had a answer i asked to be put through to the manager im on hold till today. absolutely poor service i cannot trust this site or app and am absolutely disgusted