MISLEADING TERMS

Goodly

I have a problem regarding some bookings did with booking.com on line.

These bookings were done on a FREE CANCELLATION policy, however I was charged an amount and when I cancelled I was refunded a lower amount.

Please assist in this regard and refund in terms of your FREE CANCELLATION POLICY.

Booking done with booking number ********** 544.I was billed R1960.89 and R1504.61 on the 9th Sept 2017,however was refunded only R1838.18 AND R1410.46 on the 11th sept 2017 , after cancelling in terms of your free cancelling policy.

Also Booking done at Caesars palace with booking number ********** 794.I was billed R1649.71 times 3 on the 7th sept 2017 and refunded only R1585.02 times 3 on the 19th sept 2017,after cancelling in terms of your free cancelling policy.

This is not in conformity with your FREE CANCELLATION Policy, and i require a full refund of monies that were billed to my credit card.

The refund i received was not the same as billed on my credit card.It was less and not in conformity with THE FREE CANCELLATION POLICY THAT BOOKING.COM IS PROMISING ON THEIR WEBSITE PRIOR TO BOOKING.

Totally disappointed and feel cheated, without and explanation and willingness to rectify matter by booking.com