Misleading Booking and Poor Service from Booking.com"

Dear Hello Peter Team,

I am writing to share my recent disappointing experience with a booking made through Booking.com. My husband and I reserved an apartment for 18 days, paying almost R12,000, based on the attractive photos and descriptions provided on their website. However, upon arrival, we were confronted with numerous issues:

The apartment was not neat and well-maintained as shown in the pictures. The curtains were torn. The couches were broken; sitting on them caused us to sink to the side. Contrary to the listing, the apartment did not have a separate bedroom; everything was crammed into one room. The TV was not working, making it impossible to watch Netflix or any other programs. When we contacted Booking.com's customer service, we were told that someone would come to fix the issues. However, this does not address the fundamental problem: the apartment was not as advertised. We feel deceived and disappointed, and this has significantly impacted our stay.

Despite paying a significant amount for this booking, the quality of the apartment and the service received was far below our expectations. We believe it is only fair that Booking.com either provides us with a different apartment that matches the listing or offers a substantial refund for this misleading booking.

We trusted Booking.com to provide us with quality accommodations, but this experience has severely shaken that trust. We hope that by sharing our experience on Hello Peter, others will be cautious, and Booking.com will take necessary actions to prevent such occurrences in the future.

Thank you for providing a platform where consumers can voice their concerns.

Sincerely, WENDY ***