Mis advertising and Misrepresentation. Health and Safety Risk. Unacceptable.

I am writing this review as I was intent on using Booking.com for future bookings, but a horror experience of friends has dissuaded me in doing so indefinitely.

My associate had booked his annual leave in November 2017 at Hideaway Cape Town situated at 9 Apostle Road, 7806 Cape Town, South Africa. On viewing the online photographs, it looks idyllic. Beach sunsets, amenities, modern interiors, clean, etc. All you would expect for the hefty price tag.

On arrival they were greeted by a very poorly maintained establishment, with a ****roach infestation, filthy interior and exterior, no stair railings, accommodation areas mostly used for storage, rats running around the overgrown premises, etc. No amount of fumigation and alternate accommodation makes up for the fact that the accommodation is miss advertised, is far below standard and presents a health and safety risk. Please note, on reading the numerous negative reviews of Hideaway Cape Town, a ****roach infestation has been apparent since February 2017.

Unsurprisingly my associate had to seek alternate accommodation at a moments notice over the Easter period at increased cost. The property owners have not bothered to refund or even contact my associate and his wife. Appalling.

My grievance is therefore with Booking.com in allowing the owner of this premises to perpetrate obvious miss adverti*****t, misrepresentation and most importantly health and safety violations. Please note that these issues are in direct violation of the Consumer Protection Act, 2008, as well as the 'Regulations Governing General Hygiene Requirements For Food Premises And The Transport Of Food – R962 Of 2012' as enforced by the City of Cape Town for establishments offering food and lodging.

Unacceptable and *******.