****mers!!

Booking.com has really been of great disappointment to me the last couple of weeks. I run a guesthouse and I have been getting my bookings via Booking.com and it was all good. The last booking I accepted from them was made by Chris-Marie Bonthuys for 07-10-2023 early checkin and 08-10-2023 late chckout and I accepted it with clear conditions that there’s an extra payment for early checkin and late checkout. Also there’s a security deposit to be paid before checking in,Chris-Marie accepted the conditions and promised to pay cash at checkin. Come the checkin day and she claims to have forgotten to withdraw cash but will transfer the money to my account, to which I agreed. I sent her my banking details and she said she’d do an immediate payment, to this day I’m still waiting. I have tried to contact Chris-Marie and Booking.com begging them for my payment but to no success. @Booking.com claims to have no responsibility to pay me and cannot pay for Chris-Maries misconduct but the client booked through them. I just want my money back and also want to warn other hosts not to accept Chris-Marie Bonthuys as she is a ****MER! I have all the proof that I have not been paid and that Booking.com is disassociating themselves from their client Chris-marie. I’ve tried on my side to get whats mine back but I’m failing. Bearing in mind that she broke into my garage and also broke my front door keys. She is refusing to pay for her stay, the early checkin and check out fees and also the security deposit ( which could cover the costs of repairing the broken door frame n locks and replacing the broken keys.