****med with Booking Price Only to be asked to Pay More or Forfeit the booking

I made a booking at Atlantica202 in Gordons Bay for 6 nights and was quoted a price of R12943.80. A few hours later, booking.com messages me saying the owner loaded the property at the incorrect price, and I can keep the booking if I agree to pay an additional R5856.20. While I was annoyed, I was still thinking about it, when a few hours later, I get a message from the property saying they hope I find alternative accomodation.

Annoyed with the whole process, I had to cancel the booking and now booking.com wants to take 7 to 12 days to refund my money. So now I must wait, while my planned vacation approaches, and I am loosing out on other amazing opportunities.

To make matters worse, the property is now advertised for the exact same period for R15,980 and not the R18,800 they wanted me to pay.

Booking.com wants to keep a persons money, and not refund immediately, irrespective of the situation, or that they and the person placing the add inconveniences a person booking on their site.

They do not offer any assistance to get the matter resolved, or suggest alternative methods or speed up their refund policy.

Furthermore, sending messages on their site to their support or emailing back on the mail that was sent to me, goes unanswered.

This is attrocious customer services and I have never experienced this kind of disregard for a customers needs!!!!