****med & Stranded — Booking.com Refuses Accountability!

****med & Stranded — Booking.com Refuses Accountability!

I booked accommodation through Booking.com and when I arrived, the host was a complete no-show. We were left stranded in a different city with no communication from the host at all. I provided Booking.com with all the proof they requested, yet they continued to dodge responsibility.

They kept changing their excuses — first they needed evidence (which I sent), then suddenly it was because I didn’t message “on the day,” even though I explained I had been traveling with a dead phone and tried to contact the host as soon as I could.

Instead of helping a customer who was left without accommodation, Booking.com chose to hide behind technicalities to avoid paying a refund. This experience has been stressful, exhausting, and extremely disappointing.

I will never trust Booking.com again and I strongly warn others to think twice before booking through their platform. They do NOT protect customers from *****ulent listings.