****med by Booking.com

Urgent Resolution Needed

I am compelled to share my deeply unsatisfactory experience with Booking.com, which has left me frustrated and disheartened. Approximately a year ago, I made a reservation with Booking.com (Booking confirmation number: ***, PIN: 7278) for a property that, to my dismay, did not exist when I arrived a few months ago.

Despite numerous attempts to seek assistance and a refund, I've encountered a distressing lack of responsiveness and support from Booking.com's customer service. My confirmed reservation amounted to over $10,400, and the continuous runaround has left me feeling disregarded and helpless.

My efforts to resolve this matter have been met with repeated requests to submit documentation, only to be later informed that the documentation is somehow deemed invalid. This cycle has been both time-consuming and disheartening. Moreover, attempts to escalate the issue by contacting Booking.com's head office in the Netherlands have yielded unfulfilled promises of a response within five days.

I implore Booking.com to urgently review my case (Booking confirmation number: ***) and rectify this situation. A company of Booking.com's stature should not engage in such unprofessional and dismissive conduct towards its customers.

I feel compelled to caution others against using Booking.com based on my regrettable experience and the lack of resolution despite my repeated efforts to engage with their customer service.

Sincerely, Abdul T