****med by Booking.com and The Villa-Umhlanga

I made a booking with the The Villa- Umhlanga, via booking.com. I paid for my stay and the reservation said If I cancel the booking before 3 July 2023 I can get my refund back. Due to changes regarding my travel, I had to make a cancellation which I did on the 26th of June 2023 via the booking.com and to date I am still waiting for my refund. I tried reaching out to booking.com with my issue and I was told I need to contact the property directly. I have sent messages to the property on the booking.com platform, I have called the property a lot of times, sent messages on whatsapp and have been speaking to a lady by the name of Gina who has been nothing but horrible to me, telling me how I am harrasing her by merely requesting that I get the refund that is due to me. I have sent emails even suggesting that if she cannot refund me she can give me a stay. It really has been a horrible experience and I would not recommend anyone to use the platform as you might find yourself in a similar situation with no one taking the responsibility. What's worse is that when I login and go to the conversations on the platform, they seem to have been deleted. This is ********ity because money was taken from me under false pretense and untruthful information that led me to make the booking and it is theft at its best.