****med by Booking.com

I made a booking on 20th Dec. I paid. Never got an accommodation. No money back . Their email below:

Hi Nqops, Unfortunately, there was a problem with processing your booking at Cycad Stay and we weren’t able to confirm your reservation. As your payment has already been processed, we have automatically started the refund process. Refunds usually arrive in your account within 7-12 days, though this may vary. These additional details may be helpful to track your money with your account provider or our team: Transaction time/date: 2025-12-20T19:29:48Z Payment ***-bcb6-421c-bc99-a1e0c1f44678