****med by Booking.com

As a first timer using booking.com what an unpleasant experience. I booked and paid on line only to arrive at the Hotel and learn that Booking.com has not paid the hotel. Both the hotel and myself called them i was told that i am confused.I had taken screenshots of booking confirmation after paying fortunately ,and showed it to the hotel ,manager as the email sent by booking.com confirming payment . Forwarded it to the hotel,strange enough it would not open and now the attachment has disappeared. When u call them they advice you to provide proof of payment from your bank account knowing very well that it will not show on your transaction history.

I have screenshots of proof of payment.In a nutshell i was ****med the amount of R3,250.00.

I had to pay the hotel again as they did not receive payment from booking .com ,the inconvenience. Travelling with a seven year