****MED BY BOOKING.COM

Hi Hello Peter, I feel very sad and disappointed by booking.com it has ****MED ME R2700.00 on the 02 September 2023, what happened is that I booked an apartment at the Blyde on their website, and made a payment as well (R2700), on the day, I'm supposed to check in. I call the number booking.com gave me to contact for further information, to my surprise when I called the lady by the name of Mpho(Host), she explained to me that, she had cancelled her apartment with booking.com a long time ago. To my surprise the apartment was active few days ago before the 02Sep2023 that is why I was able to book it on booking.com

To cut the story short I ended up not goin to that apartment since it was not in use. So I wrote to booking.com the same day(02Sep2023) explaining to them why I need to cancel my booking because it never happened. So till this day (12-Sep2023) I haven't received my refund from booking.com because I made a payment via their portal/website. SO THE BIG QUESTION I HAVE FOR BOOKING.COM IS, DID BOOKING.COM PAY THE HOST OR NOT, IF YES, WHY ? WHEN I WROTE TO THEM THE SAME DAY I FOUND OUT THE PROPERTY IS NO LONGER WITH THEM, BECAUSE I KNOW THAT THEY WILL.NEVER PAY THE PROPERTY IF THERE ISSUES. IF THEY DID NOT PAY THE PROPERTY, WHERE'S MY MONEY AT? So Hello Peter please please assist me in getting my refund back. Booking.com Confirmation number:*** Pin: 6969

Regards Unhappy customer Lebogang.