TS
T S
1 reviews | Active since Oct 2018
18 Apr 2026, 17:17
****med
I have booked Lynnwood Ciara 209 to find these someone and the person on *** phone now is off we left with no place to sleep for the night
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T S's updateReviewer Update
18 Apr 2026, 19:06Dear Sir/Madam, I am writing to formally escalate a complaint regarding an unacceptable and highly unprofessional experience involving a double booking at cicra 209, lack of support, and an outstanding refund that has still not been processed. This situation has caused me significant inconvenience and distress. Upon discovering the double booking, I immediately contacted Booking.com support and was assisted by an agent, Muzammil S, who assured me that the issue would be resolved within 30 minutes. This assurance was clearly false, as no action was taken. After waiting, I contacted support again, only to have my calls repeatedly dropped without explanation. This behavior is completely unacceptable and demonstrates a serious lack of customer care and accountability. Furthermore, my attempts to contact the owner of Cicra 209 have been equally frustrating. I was treated dismissively, with no effort made to assist or resolve the issue. The provided contact number (+***3) continuously goes to voicemail, effectively leaving me without any form of direct support. What is most concerning is that I am still waiting for my refund. There has been no communication, no timeline, and no resolution. This delay is unacceptable and raises serious concerns about whether this operation is being conducted in good faith. At this stage, this matter reflects not just poor service, but negligence. I have been left out of pocket, ignored, and inconvenienced without any accountability from either the platform or the property. If this matter is not resolved immediately, I will have no hesitation in taking further action, including:
Themba Skosana
- Escalating the complaint to higher management within Booking.com
- Lodging a formal complaint with consumer protection authorities
- Sharing my experience publicly across review platforms and social media
- Immediate processing of my full refund
- Written confirmation of when the refund will reflect
- A formal explanation for the double booking and service failure
Themba Skosana
TS
T S's update18 Apr 2026, 19:06
Reviewer Update
Dear Sir/Madam, I am writing to formally escalate a complaint regarding an unacceptable and highly unprofessional experience involving a double booking at cicra 209, lack of support, and an outstanding refund that has still not been processed. This situation has caused me significant inconvenience and distress. Upon discovering the double booking, I immediately contacted Booking.com support and was assisted by an agent, Muzammil S, who assured me that the issue would be resolved within 30 minutes. This assurance was clearly false, as no action was taken. After waiting, I contacted support again, only to have my calls repeatedly dropped without explanation. This behavior is completely unacceptable and demonstrates a serious lack of customer care and accountability. Furthermore, my attempts to contact the owner of Cicra 209 have been equally frustrating. I was treated dismissively, with no effort made to assist or resolve the issue. The provided contact number (+***3) continuously goes to voicemail, effectively leaving me without any form of direct support. What is most concerning is that I am still waiting for my refund. There has been no communication, no timeline, and no resolution. This delay is unacceptable and raises serious concerns about whether this operation is being conducted in good faith. At this stage, this matter reflects not just poor service, but negligence. I have been left out of pocket, ignored, and inconvenienced without any accountability from either the platform or the property. If this matter is not resolved immediately, I will have no hesitation in taking further action, including:
Themba Skosana
- Escalating the complaint to higher management within Booking.com
- Lodging a formal complaint with consumer protection authorities
- Sharing my experience publicly across review platforms and social media
- Immediate processing of my full refund
- Written confirmation of when the refund will reflect
- A formal explanation for the double booking and service failure
Themba Skosana