MAJOR ********

WARNING!! A word of warning to all customers and potential customers of Booking.com. I made a booking for a holiday for December 2020. The booking was done on the Booking.com website. I paid the deposit and Booking.com sent a booking confirmation to me that is to date still accessible on my Booking.com profile. The booking confirmation instructed me to pay the host directly. I paid the amount due. I was ****med, the place which I booked and paid for does not exist. Booking.com was made aware of this however they refuse to refund my deposit. The matter has been referred to the local authorities. The Booking.com platform is clearly unable to provide customers with a safe environment on which to book accommodation.