Luxury ******* - Goats Window Luxury Safari Lodge

Goats Window Luxury Safari Lodge Think you need to look up Luxury - and customer service! We booked a Goats Window Luxury Safari Lodge - Luxury safari Unit with pool and hot tub. What we got - was two single units not enough beds although stated 4 adults and 4 children We were told that there was an operational restaurant that rant from 11 am to 3pm website says the same thing. There is 100% nothing on offer there - No clear idea what and how they want to entertain or look after customers in the middle of nowhere When we arrived the lady had no clue who we were we were given clearly the wrong keys as we had booked a place for all of us and NOT two separate units paying R15K for two nights - the units were neat and clean and had an aircon in both rooms if you were not in the rooms then you literally oven baked. We arrived at 2pm for check in - the restaurant was closed and were were told that it is on request - there was no place to purchase any food, we had to go to Riviersonderend and hope something was open we managed to get pies for the kids and water and water for us and crisps for supper that's what Luxury buys you these days. Just disgusting! Safari - Luxury - wouldn't go that far at all not worth the penny the rooms we got were not the pictures of the luxury unit we booked, if you were not in the rooms you were dying of the heat, flies and we were charged very high and decently and certainly not accommodated for

On our return from looking for food for the children more than us we buzzed the buzzer to let us in and were met with a rather unpleasant lady who was shouting some surname that was not ours and she was very annoyed and unpleasant. to make matters worse there was no wood to make fire, it was probably one of the worst place ever. The shower was terrible not all of us could use it as there wasn't enough water it was so slippery We checked out first thing all of us - no one said a word to us and then the one lady realized we were unhappy and said she would mention something to the owners - and here we are - warning others that places dont seem to be managed as well as they should by Bookings.com and there is no protection or accountability from either the app or the venue but they take the money!

we paid a lot of money - Booking.com doesn't do enough vetting - these places you book into don't offer what they offer online they TAKE YOUR money and don't give a continental about not supplying what was paid for. Then to try and get your money you have to go through this window you have to go through the app - there is NO joy not one person from the place bothered to apologies or even acknowledgement of anything and its not ok

We saved up during the year to take our family and friends with us on a trip that was supposed to be awesome fun Money for most people do not grow on trees - so a little respect and appreciation and jcustomer service would have been appreciated!

And here we wait! I will be posting more reviews so people are reminded that pictures are not always the truth they sell you the idea and the reality is disappointing!