Local booking done internationally causing extra banking fees

I am a local resident and I make a local booking, but my booking is then done by Netherlands causing extra Banking fees. One only notices this afterwards. They also can't be reached by phone to query this. One is forced to go via on-line 'Just Answer' a service that has to be paid for. This happened to me as well as to my wife on separate accounts with a previous booking. Why must I pay for a service when it is their fault? Regards. Mike