Left stranded. Disappointed with the company

Disappointing Experience with Booking.com - Left Stranded on My Birthday Celebration weekend

I'm extremely dissatisfied with the service provided by booking.com My friends and I booked a stay at Marina Bay from April 4th to 6th, 2025, through (link unavailable) to celebrate my birthday which was on April 3rd, 2025.

Upon arrival, we called the provided contact number to inquire about parking. To our surprise, the host informed us that she had blocked out the weekend and wasn't expecting any guests. She then abruptly told us to cancel our booking for a refund and hung up without offering any alternative solutions.

We attempted to call the host again, but our calls went unanswered. We then contacted booking.com's customer support, provided our confirmation number and PIN, and were told to wait for the next available agent. After a lengthy wait, our call dropped. Subsequent attempts to call were unsuccessful, as the system wouldn't accept our booking confirmation number.

As a result, we were left stranded and forced to find alternative accommodations at our own expense. This experience was not only frustrating but also disappointing, especially since it was my birthday celebration weekend,we had to even cancel our dinner plans atba restaurant which is very had to get a booking at because it almost never available.

I hope booking.com takes necessary steps to improve their customer support and communication with hosts to prevent similar experiences in the future.But most importantly refund us our money.

Rating: no star at all!