LAST MINUTE CANCELLATION

Booking.com seems to be having a policy which seems to protect itself rather than its clients. Having booked a while ago for December vacation, I receive an email indication the property is over booked, and booking has been cancelled.

Surprisingly, the manner in which this was handled was ridiculous. The replacement options were incomparable. Should the clients of booking.com cancel a booking at a last minute, a cancellation fee is charged. When I queried this matter with an employee of booking.com, he offered a simple apology. Sacrificing a Dec Holiday and the loss of travel arrangements is a ridiculous price to pay for someone else's mistake, but hey, at least they apologised.

Unfortunately, the growth of the company has comprised its efficiency and reliability. Its also sad to say the clients of booking.com are no longer a priority.