LACK OF INTEREST IN GIVING BACK OUR MONEY

Item: booking.com
Rating: 1
Author: Ashleigh P

Good day, I NEED SOMEONE TO CONTACT ME URGENTLY PLEASE!!!! I am very disappointed judging by everyone’s complaints on here with no responses to any of them. I hope I am not wasting more of my TIME. My boyfriend and I tend to go away a lot and use Booking.com for most of our bookings. Last week Thursday we were looking for accommodation down in Port Alfred for the Friday *** I put in the dates that we were looking for as it was our last weekend down in the Eastern Cape. We clicked on Kowie River Chalets and proceeded to make the booking. It informed us that it was the last one and that someone was looking at it at the same time as us. My boyfriend Richard put in his card details to secure the booking, and next thing we got an email not only stating that it wasn’t the right dates, BUT also DEDUCTED the full amount! We immediately contacted Kowie River Chalets where the lady was unable to help us, She then gave me a number for Club Leisure where I dealt with a lady called Nomzamo Nxumalo ( ********** ) We then called her straight away! At first she was very helpful and made me feel secure in knowing that Because it was an error, on whose behalf is still unknown- as I was looking for the 21-23 April and not the 12-14 May as we are not in PE then and that we would be refunded the full amount. Nomzamo informed us that we can cancel the booking and it must be done in 24 hours which is what we did. There was nothing stating that they would charge us the full amount. We then received an email to say that our booking had been cancelled for the FULL AMOUNT of R2106 . WHY ON EARTH WOULD WE WANT TO CANCEL THE BOOKING FOR THE FULL AMOUNT KNOWING WE WOULD NOT GET OUR MONEY BAC**** We then contacted her again where she told us she will speak to her manager in helping us get our money back, she then knocked off work and didn’t call us back. We tried the next day, the whole day till about 1pm when we eventually got through to her and she said that they are going to escalate it. We called again and she said unfortunately they cannot refund us because of the cancellation policy. We were informed to do it within the 24 hours. After much frustration we asked to speak to her manager. She must have put us on hold for 10min. We put down a number of times and called back where we eventually got through and she said she had to chat to her first and that were going to escalate it "AGAIN"!!!!! Nomzamo promised to call us back 25/04/17, she finished work and didn’t bother to call back. It’s now the 26/04/2017 at 14:00pm and we still haven’t heard a thing!!!!! We then found alternative accommodation for the weekend 21-23 April at the Westend house in Port Alfred that we booked through booking.com We then had to outlay another R3500 for the weekend. We needed our R2106 back to pay for the new accommodation which we still haven’t received. We have outlaid a lot of money for one weekend. The service that we have received is absolutely appalling!! WE WANT OUR MONEY BACK AS IT WAS NOT A CANCELATION!!!! IT WAS AN ERROR!!! WE DON’T WANT A CREDIR EITHER FOR OUR NEXT BOOKING. WE WANT OUR MONEY BAC****!!! SOMEONE NEEDS TO CALL US ASAP!!!! Ashleigh- ********** 660 Richard- ********** 600

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