Jeem Residents must refund my R788.99 as soon as possible.

On 24 September 2021 I booked an Jeem apartment for the long weekend, at 68 Raffia Road, Chatsworth ,South Africa via Booking.com. Confirmation number was then sent through and email as usual ( Confirmation: *** PIN: 9163). After paying , when I was already on the way travelling to KZN , I called the owner on +*** who told me they are fully booked and that she will look for another place for me to occupy or refund me the R 788.99 I paid. She asked that we chat on WhatsApp. I sent her proof of payment . After 5 hours, she started to ignore my calls , rude over the phone, changing the story from “the place is fully booked” to “it is under new management” to “You did not pay( she meant I was lying when I told her that I booked and got confirmed because I paid ”.After about 10 days , I emailed Booking.com but on the email I was told “We cannot help you after you have checked out” - what did I check out if I didn’t even arrive at the place as I was told numerous times over the phone that I must not come?? I ended up paying R2000 at a hotel in Durban. May I be assisted to get my money back? Please. Infact the property is supposed to pay back the R2000 I ended up paying at Bayside hotel that night.