It's clear

I recently booked a room at a guest house in Clarens called Kozmos, but I ended up cancelling the booking because of certain circumstances that came up. However it has been over a month waiting for my refund from Booking.com, as Kozmos guest house informed me that payment issues are taken care of by Booking.com. I waited for the span of time they gave me and way more, this is where I felt their services are very poor.

I did contact Kozmos to verify that I would receive my refund from Booking.com, but the company keeps taking me back and forth about payments being taken care of by the guest house. They truly can't communicate well with their customers. The amount of my refund is R1500 which was to cover for 1 night.

Please Hello Peter, help me resolve the problem and get to the bottom of it.

Thank you.