Irate Customer - Booking.com - disgusting service & unwilling to pay money back to customer

We have made several attempts to contact Booking.com (email after email - 8 to be exact), following up on a refund.

Booking.com is quick to accept the money from customers, yet shows little disregard for their loyal clients making bookings through them, and then still placing false information on their website about the stay we were at recently in KZN.

Booking.com, could "Anyone" please assist, as previously mentioned, we provided information on 3 separate occasions regarding the matter, countless follow ups and no one has had the decency to get back to me/communicate with me, nothing.

I'm appalled by the lack of interest you, as a company, have shown towards my matter. I would definitely not recommend Booking.com to anyone, rather another competing company that clearly values its clients.

Again, I would like to resolve this matter asap. Very Irate customer.