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<p>I have been sending them requests to reopen my booking site from the 31st of January they have not come back to me and I have sent messages to numerous departments. I phoned the 4th of feb and was told the technical team is working with it BUT...I was told it will take a few hours THIS IS NOW A FEW DAYS. I was advised that this person can not help other than sending an emaiil to the team!!! so what is the use to phone in??? Below s just a drop in the bucket of messages i sent with NO REPLIES back!!</p> <p>WHAT IS WRONG WITH YOU PEOPLE!!!!!!!!!!!!!!!!!! I AM LOSING MONEY BECAUSE OF YOUR INCOMPETENCE - PLEASE SEE BELOW!!!!!!!<br />SilverTides<br />04 February 2017 - 11:29:43 Reply to this message<br />Good day,<br />I have phoned today to report this as well. Kindly note that I have been losing R700 per room per day x 2 = R1400 plus breakfast approx R150 per day = R1 550....you have my rooms closed now for 3 - 4 days which means I have lost approx R6200 - if this is not rectified today I will not pay any commissions owed on all bookings up to date.</p> <p>Thea<br /><br />SilverTides<br />03 February 2017 - 21:41:14<br />Good day,<br />Please help urgently - I am getting no help and this is affecting my income!!!!!!!!!!!!!!</p> <p>SilverTides<br />03 February 2017 - 09:46:05 Reply to this message<br />Good day,<br />Kindly note that my property is not showing for a few day now!!! You are making me lose money and I cannot have this....with only 2 rooms I barely make enough to cover running costs and if you keep it closed for so long, I wont be able to pay all my debt...<br />Please urgently open in for booking - switch back to what it was as well</p> <p>Your prompt assistance would be greatly appreciated</p> <p>Kind regards<br />Thea<br /><br />SilverTides<br />03 February 2017 - 09:26:23<br />URGENT URGENT<br />Kindly refer to below messages and advise on progress:- (also advise whehter you will switch my account back to the way it was as I am struggling to work with the new one you switched me to.....thanks<br />SilverTides<br />01 February 2017 - 12:59:36 Reply to this message<br />Good day,</p> <p>Please go ahead and change to:-<br />Double Room - Breakfast Optional - (Excludes December) - This will then allow breakfast to be offered all year round except December.</p> <p>Queen Room - Breakfast Optional - (Excludes December) - This will then allow breakfast to be offered all year round except December.</p> <p>Please also remember to switch my account back to the way it was.<br />Thanks</p> <p>Booking.com<br />01 February 2017 - 10:57:26<br />Dear Partner,</p> <p>Thank you for working with Booking.com.</p> <p>We would be happy to assist, could you please let us know what suggested solutions would you like to proceed so we can assist further .</p> <p>Please don't hesitate to reach out to the team if you have any additional questions. We’re happy to provide assistance 24/7.</p> <p>Kind regards,</p> <p>--<br />Lalane<br />Booking.com Partner Support Team<br />SilverTides<br />31 January 2017 - 14:24:14<br />Thank you!</p> <p>Booking.com<br />31 January 2017 - 14:12:38<br />Dear Thea,</p> <p>Thank you for working with Booking.com.</p> <p>We have checked in with the local team and your request to change extranets is still pending, but they are looking into it and will be in touch.</p> <p>Please don't hesitate to reach out to the team if you have any additional questions. We’re happy to provide assistance 24/7.</p> <p>Kind regards,</p> <p>--<br />Emily Miller<br />Booking.com Partner Support Team</p>