I'm still waiting for my refund till today from the fro the ROYAL STINA HOTEL at Maboneng, even the booking

I'm still waiting for my refund till today from the fro the ROYAL STINA HOTEL at Maboneng, even the booking.Com cabt find them it show they here ****mers on the property,if they can get them whole will get them and the property is still saying places available for booking whilst we were ****med by this person. I'm so disappointed on how they treated my matter, also scared for those who still going to use booking. Com