******* deducting of funds

I had the worst experience with booking.com. I booked accommodation which was listed as available on their site. The money was deducted immediately only for me to receive an email 10 min later from the venue stating that they were fully booked. Upon asking for a refund, the venue said they don't deal with funds and I should cancel the booking or pick another date. We already app**** for leave! I sent a message via the customer care portal (as believe it or not, you cannot find one contact detail for booking.com) and they responded that I should speak to the venue about a refund. I went back and forth and eventually cancelled the booking and was informed that I will receive a refund within 12 working days. I have to book another venue but have to wait 12 days?? I asked for assistance in this regard as it was not my fault and the terms and conditions state if you cancel the booking you have to wait that long for a refund! This is absolutely ridiculous and quite *******! I will not be recommending them or the venue Hartbeesfontein game farm in the future. STAY AWAY!