I was charged on my credit card for a booking to C & C hotel vibes Randpark Ridge however I received no confirmation email of such booking

I was charged on my credit card for a booking to C & C hotel vibes Randpark Ridge however I received no confirmation email of such booking. I called the establishment and they have no record of my booking either. I have tried to contact them regarding my refund both via email and telephonically with no kind of help whatsoever. Instead they keep wanting additional information on email which I have provided and they responded with another email wanting the very same information I gave them. I want my money refunded immediately