I need my refund back .

TEN ON LANE **** Alert!!!!

The host of Ten On Lane ****med us and we booking Ten On Lane using Bookings.com and found a unhygienic, dirty and unbearable accomodation with so many problems within the first 5 minutes of our arrival and cancelled our stay with the host and requested a refund. We were told the process for refunds would only be done the following day as it was late at time when we arrived. We were given contact details of the host to communicate with him I called him the following day and he mentioned that he’d get back to me after he spoke to the lady that was on duty that night. It’s been a week now and he hasn’t been returning my WhatsApp texts and has block my calls from the last time the matter was address. This happened on the 14 February 2026.

This was reported in the bookings.com app as well and bookings.com has not acted on responded on my complaint.

The conditions of the property TEN ON LANE 1. The Noise is unbearable 2. The place smells 3. The sheets are torn and dirty (so unhygienic)considering my sinuses 4. The basins aren’t clean 5. Toilet doesn’t flush

Even today I am still waiting for my refund .