I made a booking with them and when I call the owner of the house, they telling me they don’t work with bookings

I made a booking with them and when I call the owner of the house, they telling me they don’t work with bookings.com when I call bookings.com they taking me from pillar to post making me speak with robots useless I tell you they can’t help with nothing won’t recommend them. They must just give me my money and we good useless service poor poor