i hate booking.com

I made a booking that was cancelled due to over booking an error by booking.com I was sent alternatives which i did not like, booking.com was very reluctant to accommodate me with something suitable that I did like in any way. not in a form of a discount nor a compensation. I am extremely dissatisfied as this was done last minute and now i have to run around last minute looking for a suitable alternative. the person i spoke to said my reason for not picking the alternative cannot be i just don't like the place, who is she to tell me about my preferences and needs? the online consultant was Sophy Y. Thank you to booking.com for *****ing up an important weekend for me and making me wait 2 weeks for a refund