I got ****med

Hi my name is Lorraine and I was ****med by a guy on booking.com website I tried contacting them with no luck,I need my money back, This guy is using booking.com website to **** people who are looking for a place to stay, using the very same website, I booked at the blyde and my booking was confirmed only to find out the property doesn't exist but it is listed on booking.com I need my money back, the security at the esates said more people are ****med on booking.com website how can they allow such to happen?