I can't get back my refund from Bookings.com

I submitted a request for reducing my stay by one day at Heroes Garden Lodge in Pietermaritzburg in December 2025. It was approved but cancelled by the Bookings.com admin. They asked me to resubmit the request and I was on holiday without my laptop. It was a mission to resubmit, and the system was not working properly. The manager at Heroes knows that we stayed a day less and said that they would refund me R1500 for the 1 day when they get paid. He says that he too is struggling to get in touch with Bookings.com to confirm payment on his side. I also am not able to get to customer care on the Bookings.com website. It seems you cannot get hold of them but it's easy for them to process our payments.