I am furious at these con artists, everytime my booking i not made yet my money is deducted

I am at the Hotel that I booked and paid for through Bookings.com and I am told that they have not sent a confirmation on their side that I have paid. I had to pay again as I have travelled hours to get to the destination. Booking.com doesnt even have a contact number that I can contact for them to sort out this mess. My money has been taken from my account yet Booking.com did not transfer the funds to the hotel n I was therefore not allowed to enter the room until they have proof from them . This is not the first time that they have done this to me. After some years I thought they would have better service by now. This is unexpectable. In their website they state that they would not request that you make payment yet when I was making the booking I was asked for payment in order to confirm the booking, contradicting what they have advertised. I want my money back and this shouldn’t be treated like a cancellation as this was they fault.

I am furious!!!